Frequently Asked Questions

What do I need to know about base access? Dragon Hill Lodge is part of Yongsan Army Installation. That means guests of Dragon Hill Lodge who are active duty, retired, or DoD civilians can gain access just like you would on any other military installation. You’ll need to be prepared to show your DoD identification card at the gate. Guests who are sponsored or who don’t have DoD identification cards must follow a different process. For more information about the gate access policy, you can email us at support@dragonhilllodge.zendesk.com, and we’ll be very glad to help you navigate any unique situations and circumstances.

What do I need to know about ration control? Ration control means that being a guest at Dragon Hill Lodge does not automatically let you buy things from AAFES stores including the Post Exchange, Commissary, and Shoppette. Unrestricted access to these AAFES stores is limited to active-duty guests and visiting active-duty dependents who are staying on orders.

If you don’t fit this description and you want to buy something from one of these AAFES stores, you’ll have to get a temporary Ration Control Plate (RCP), that’s good for up to 14 days. You’ll need to go with your sponsor to the South Post Building 4034 (the 1RC building). Your sponsor will need a copy of his/her orders or USFK 700-19 form.

Please note that visiting dependents who did not come with orders nor with their military sponsors cannot use AAFES stores nor can they get a temporary RCP. Please email us at support@dragonhilllodge.zendesk.com​​​​​​​ if you have any questions.

Who is eligible to stay at Dragon Hill Lodge? Before seeking a reservation at Dragon Hill Lodge, please review more information about eligibility policies.

What are the check-in and check-out times? Check-in is at 3 p.m. and check-out is 12 p.m.

How far in advance are reservations accepted? Reservations are taken up to 365 days in advance and can be made by contacting support@dragonhilllodge.zendesk.com​​​​​​​​​​​​​​ or calling DSN: 738-2222, or (82-2) 7918-2222 if you’re calling from outside South Korea.

What is Dragon Hill Lodge’s cancellation policy? If you need to cancel your room reservation, please let us know by 4 p.m. on the day of your scheduled arrival. Cancellation policies can differ with different program packages. If you have any questions about your specific cancellation policy, please contact support@dragonhilllodge.zendesk.com​​​​​​​ or call DSN: 738-2222, or (82-2) 7918-2222 if you’re calling from outside South Korea.

Do you have American Disability Act (ADA) accessible rooms available? A limited number of ADA rooms are available at Dragon Hill Lodge. Rooms can accommodate guests in wheelchairs with modified showers and bathrooms. Please note your request for these rooms when you book your stay. We will do our best to accommodate requests when rooms are assigned at check-in.

How do I make a reservation for a guided tour or recreation program?  Please contact DiscoverSeoulDesk@dragonhilllodge.com or call DSN: 738-2222, Ext 2 or (82-2) 6903-6286/6234 if you’re calling from outside South Korea.

Are pets allowed at Dragon Hill Lodge? Yes. We have specific rooms that have been modified for pets. Please visit the link to learn more. 

Does Dragon Hill Lodge have high-speed internet access available? Yes. Free high-speed internet access is available.

Are the rooms equipped with 110V or 220V outlets? Rooms are only equipped with 110V outlets. All rooms are equipped with hair dryers and irons.

Who do I contact for lost and found articles? Please complete the lost and found form on line at https://dragonhilllodge.zendesk.com/hc/en-us/requests/new so we can help locate your missing item. Include your name, dates of stay, room number and a detailed description of item. Also, note that we charge a shipping and handling fee for return items.

Do you offer a laundry service? Every floor has washers and driers available for guests to use free of charge. Laundry supplies are available for purchase. We also have an on-site dry cleaning service available for a fee in Market Square.

If I am not staying at Dragon Hill Lodge, may I still use The POiNT Health Club?  Yes. Guests not staying at Dragon Hill Lodge can use The POiNT Health Club for $7.00 per day. Monthly rates for The POiNT Health Club are as follows:

Single: $45 / Family: $55 (Enlisted/Company Grade)
$65 (Field Grade/General Officer/Civilian) / 2ID Military/Civilian (Stationed Outside Area II): $12

Do I need a visa for Korea? If you are  If you are arriving from outside of Korea, please take extra care in your travel preparations, as policies on international arrivals may change at any time and are the responsibility of the traveler. In particular, the implementation of the Korea Electronic Travel Authorization (K-ETA) from September 1st, 2021 has made it so that most international arrivals must apply for a K-ETA prior to boarding their flight. Visas are NOT given on arrival - this includes tourist visas. You might not be able to board your plane without applying for a K-ETA in advance.

K-ETA Website 

*When filling out an address for the K-ETA, If your only destination in Korea is the Dragon Hill Lodge and you have no other Korean address that you can input, you may try entering the address for the War Memorial of Korea. However, we highly recommend first checking with your chain of command or calling or emailing our Front Desk in advance to check for the most up-to-date situation. 
 

War Memorial of Korea

29 Itaewon-ro, Yongsan-gu, Seoul

Republic of Korea 04353